dg66 Privacy Policy

dg66 collects personal data from players and visitors in two primary ways: data you provide directly when interacting with the platform, and data that is collected automatically as you use the service. The categories of personal data we collect are described below.

1.1 Registration Data. When you create a dg66 account, you are required to provide the following information: your full legal name, date of birth, Bangladeshi mobile phone number, email address, and a chosen username and password. This information is used to create and manage your account, verify your age and identity, and communicate with you about your account.

1.2 Identity Verification (KYC) Data. As part of our Know Your Customer (KYC) obligations, dg66 may request that you submit copies of identity documents at various points during your account lifecycle — most commonly at the time of your first significant withdrawal or when account activity triggers a review. Documents we may request include your National Identity Card (NID), passport, or birth certificate, as well as proof of your registered payment method (for example, a screenshot of your bKash or Nagad account screen confirming account ownership). These documents are handled with the highest level of care and are retained only for as long as legally required.

1.3 Financial and Payment Data. When you make a deposit or request a withdrawal on dg66, we receive transactional data from the relevant payment provider. This includes the payment method used (bKash, Nagad, Rocket, Upay, or bank transfer), the transaction amount in BDT, and the transaction reference number. dg66 does not directly store your full mobile banking PIN, bank account number, or card details — these are handled exclusively by the respective payment provider within their own secure infrastructure.

1.4 Device and Technical Data. When you access dg66 via a browser or mobile device, we automatically collect certain technical information. This includes your IP address, device type and model, operating system and version, browser type and version, your internet service provider (ISP), and approximate geolocation data (city/region level, derived from IP address). This data is used for security purposes, to detect unusual login activity, and to optimise the platform experience for your device type.

1.5 Gameplay and Betting Activity Data. We retain records of your gameplay history on dg66, including casino game sessions, sports bets placed, wager amounts, game outcomes, bonus usage, and account balance history. This data is maintained for account integrity, dispute resolution, responsible gaming monitoring, and regulatory compliance purposes.

1.6 Communications Data. If you contact the dg66 support team via live chat, email, or WhatsApp, we retain records of those communications. This enables our support team to provide consistent, informed assistance and to investigate and resolve any disputes or complaints efficiently.

1.7 Voluntary Survey and Feedback Data. From time to time dg66 may invite players to participate in optional satisfaction surveys or provide feedback on the platform. Any data you provide voluntarily in such surveys is used solely to improve the dg66 service and is not shared with third parties for marketing purposes.

dg66 uses the personal data it collects for the following specific purposes. We process your data only where we have a lawful basis for doing so — either because processing is necessary to perform our contract with you, because we are required to do so by law, or because we have a legitimate interest that does not override your rights.

2.1 Account Creation and Management. Your registration data is used to create and maintain your dg66 account, process login requests, manage your preferences, and communicate important account-related information such as deposit confirmations, withdrawal updates, and security alerts.

2.2 Identity and Age Verification. KYC documents submitted to dg66 are used to verify that you are who you say you are and that you are at least 18 years of age. This is both a legal obligation and a responsible gaming requirement. Age verification data is handled by authorised dg66 compliance staff only and is not accessible to general support agents.

2.3 Payment Processing. Financial data is used to process deposit credits and withdrawal payments to your registered payment method. dg66 retains transaction records for accounting, audit, and dispute resolution purposes.

2.4 Fraud Prevention and Security. Device data, IP addresses, login timestamps, and payment transaction patterns are used by dg66's security systems to detect and prevent fraudulent activity, unauthorised account access, bonus abuse, and money laundering. Where suspicious activity is detected, dg66 may temporarily restrict account access pending investigation.

2.5 Responsible Gaming Monitoring. dg66 uses gameplay and betting activity data to monitor player behaviour for signs of problem gambling. This includes tracking deposit frequency, session duration, and loss patterns. Where concerning patterns are identified, dg66 may reach out proactively to offer responsible gaming tools or to conduct a welfare check.

2.6 Legal and Regulatory Compliance. dg66 may be required by applicable law to retain, disclose, or report certain player data to regulatory or law enforcement authorities. We will comply with any such legally binding obligation and will notify affected players where we are legally permitted to do so.

2.7 Service Improvement and Analytics. Aggregated and anonymised player data is used by dg66 to analyse platform performance, identify areas for improvement, test new features, and optimise the user experience. Anonymised analytics data cannot be traced back to any individual player.

2.8 Marketing Communications. Where you have provided explicit consent, dg66 may use your email address and mobile number to send promotional messages about new games, bonuses, seasonal promotions (such as Eid, BPL, and Pohela Boishakh offers), and platform updates. You may opt out of marketing communications at any time by updating your preferences in your account settings or by contacting support at [email protected].

dg66 uses cookies and similar tracking technologies to ensure the platform functions correctly, to personalise your experience, and to gather analytical data about how the platform is used. This section explains what cookies are, which types dg66 uses, and how you can manage your cookie preferences.

3.1 What Are Cookies. Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and to provide useful information to the site operator. Cookies are not programmes and cannot carry viruses or install software on your device.

3.2 Types of Cookies Used by dg66. The following table outlines the categories of cookies used on the dg66 platform:

3.3 Third-Party Cookies. Some game content embedded on dg66 is served directly from third-party game studio platforms (such as Evolution Gaming, Pragmatic Play, and Ezugi). These providers may set their own cookies as part of game delivery. dg66 does not control these third-party cookies and recommends reviewing the privacy policies of those providers if you have concerns about their cookie practices.

3.4 Managing Your Cookie Preferences. Most modern browsers allow you to control or block cookies through your browser settings. Blocking strictly necessary cookies will prevent you from logging into your dg66 account. Blocking analytical or functional cookies will not affect your ability to play but may reduce the quality of your experience. Instructions for managing cookies in common browsers (Chrome, Firefox, Safari, Edge) are available in those browsers' respective help sections.

3.5 Do Not Track. dg66 acknowledges browser-level Do Not Track (DNT) signals where technically feasible. Where a valid DNT signal is detected, dg66 will limit data collection to strictly necessary and security cookies only.

dg66 does not sell, rent, or trade your personal data to any third party. However, in order to operate the platform, dg66 shares certain data with a limited number of trusted partners and service providers. All third parties with whom dg66 shares data are required to handle that data in accordance with applicable data protection standards.

4.1 Payment Processors. When you make a deposit or request a withdrawal, dg66 shares the minimum necessary transactional data with the relevant payment provider — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, or Sonali Bank. These providers process your payment according to their own privacy policies and are responsible for the security of payment data within their own systems.

4.2 Game Studios and Technology Providers. dg66 partners with a number of third-party game studios — including Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, and Spribe — to deliver casino games and sports betting products. When you launch a game, basic session data (such as a unique session token and your account balance) is shared with the relevant studio to enable the game to function. Game studios are contractually prohibited from using this data for any purpose other than game delivery.

4.3 KYC and Identity Verification Providers. Where dg66 uses an automated identity verification service to assist with KYC processes, your identity documents may be shared with that provider's secure platform for verification processing. All such providers are required to delete your documents immediately following verification and to maintain strict data security standards.

4.4 Legal and Regulatory Authorities. dg66 may be required to disclose personal data to law enforcement agencies, financial intelligence units, or regulatory bodies where required by applicable law. Such disclosures are made only to the extent legally required and are documented internally. Where we are legally permitted to notify you of such a disclosure in advance, we will do so.

4.5 Business Transfers. In the event that dg66 undergoes a merger, acquisition, or sale of all or part of its business, player data may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer and of any changes to the Privacy Policy that may result from it, in advance where reasonably practicable.

4.6 No Third-Party Marketing. dg66 does not share your personal contact information (email address, mobile number) with any third-party advertiser or marketing agency for the purpose of sending you unsolicited marketing communications from parties other than dg66 itself.

dg66 takes the security of your personal data seriously and implements a range of technical and organisational measures designed to protect your data from unauthorised access, alteration, disclosure, or destruction.

5.1 Technical Security Measures. The dg66 platform employs 256-bit SSL/TLS encryption on all data transmission channels. Account passwords are stored in hashed form using industry-standard cryptographic algorithms — dg66 staff cannot view your password in plain text. Access to player data within the dg66 organisation is restricted to staff with a legitimate operational need, and all internal data access is logged and auditable.

5.2 Organisational Security Measures. dg66 maintains internal data protection policies and provides data handling training to all staff who process player information. Staff with access to sensitive KYC documents are subject to enhanced background screening and confidentiality obligations. Any suspected internal data breach is treated as a serious disciplinary matter.

5.3 Account Security Responsibility. While dg66 implements robust platform-level security, the security of your account also depends on the strength of the password you choose and your care in keeping your login credentials private. dg66 strongly recommends enabling two-factor authentication (2FA) from your account settings. dg66 will never ask for your password via email, live chat, or any other channel — if you receive such a request, it should be treated as a phishing attempt.

5.4 Data Breach Response. In the event of a personal data breach that poses a risk to the rights and freedoms of players, dg66 will notify affected players without undue delay once the breach has been contained and assessed. The notification will describe the nature of the breach, the categories of data affected, and the steps dg66 is taking to mitigate any harm.

5.5 Data Retention Periods. dg66 retains your personal data for the following periods, after which data is securely deleted or anonymised:

5.6 Secure Deletion. When personal data reaches the end of its retention period, it is securely deleted from dg66 active systems and any associated backups within a reasonable technical timeframe. Where data has been anonymised rather than deleted, it can no longer be linked back to any identifiable individual and therefore falls outside the scope of this Privacy Policy.

As a dg66 player, you have a number of rights in relation to your personal data. dg66 is committed to honouring these rights promptly and without undue obstacle. To exercise any of the rights described below, please contact us at [email protected] with the subject line "Privacy Rights Request".

6.1 Right of Access. You have the right to request a copy of the personal data that dg66 holds about you. This is sometimes referred to as a Subject Access Request (SAR). dg66 will respond to a valid SAR within 30 days of receipt, providing a summary of the data held and its source, the purposes for which it is being processed, and the categories of recipients with whom it has been shared.

6.2 Right to Rectification. If any personal data held by dg66 about you is inaccurate or incomplete, you have the right to request that it be corrected. Minor errors such as misspelled names or incorrect dates of birth can typically be corrected by contacting live chat support. Changes to registered mobile numbers or email addresses require identity verification before they can be processed.

6.3 Right to Erasure. You have the right to request that dg66 delete your personal data in certain circumstances — for example, if the data is no longer necessary for the purposes for which it was collected, or if you withdraw your consent and there is no other lawful basis for processing. Please note that dg66 may be unable to comply with an erasure request where retention is required by applicable law (for example, KYC and transaction records held for regulatory compliance purposes).

6.4 Right to Restrict Processing. You have the right to request that dg66 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of the data is being contested, or while an objection to processing is being considered. Where processing is restricted, dg66 will continue to store the data but will not process it further without your consent, except for legal compliance purposes.

6.5 Right to Data Portability. Where dg66 processes your personal data on the basis of your consent or to perform a contract, and the processing is carried out by automated means, you have the right to receive a copy of your data in a structured, commonly used, and machine-readable format. dg66 will provide this in CSV or JSON format upon request.

6.6 Right to Object to Marketing. You have the right to object to dg66 using your personal data for direct marketing purposes at any time. This includes email newsletters, SMS promotions, and any other direct marketing communications. You can exercise this right by updating your marketing preferences in your account settings or by emailing [email protected]. Opting out of marketing does not affect your ability to use the dg66 platform.

6.7 Exercising Your Rights. dg66 will not charge a fee for handling a privacy rights request unless the request is manifestly unfounded, repetitive, or excessive. dg66 aims to respond to all privacy rights requests within 30 days. If a request is complex or involves a large volume of data, the response period may be extended by a further 30 days, and you will be informed of the extension within the initial 30-day period.

7.1 18+ Platform. dg66 is strictly an adult gambling platform. We do not knowingly collect personal data from any individual under the age of 18. Our registration process includes an age declaration step, and all accounts are subject to age verification under our KYC policy.

7.2 Discovery of Underage Data. If dg66 discovers or is notified that personal data has been collected from a person under 18 years of age, we will take immediate steps to close the relevant account, delete or securely anonymise the associated personal data, and refund any deposited funds less any amounts that may be subject to legal withholding. Any winnings generated on an underage account will be forfeited.

7.3 Parental and Guardian Guidance. If you are a parent or guardian and believe that a minor in your household may have accessed or registered an account on dg66, please contact us immediately at [email protected]. We will investigate promptly and take all necessary steps to protect the minor's interests. Parents and guardians of minors who share devices are strongly encouraged to use parental control software and to ensure that dg66 accounts are protected by a strong, unique password that is not accessible to the minor.

8.1 Right to Update This Policy. dg66 reserves the right to update or revise this Privacy Policy at any time. Changes may be necessary to reflect updates to the platform, changes in applicable law, or improvements to our data handling practices. The most current version of this Privacy Policy will always be available at dg66.im/privacy-policy.

8.2 Notification of Changes. Where changes to this Privacy Policy are material — meaning they significantly affect how we collect, use, or share your personal data — dg66 will notify registered players by email to the address held on the account, or via a prominent on-screen notice displayed upon login, at least 7 days before the revised policy takes effect. Continued use of the dg66 platform following notification of a material change constitutes acceptance of the revised Privacy Policy.

8.3 Version History. The effective date displayed at the top of this Privacy Policy indicates the date on which the current version came into force. Previous versions of the Privacy Policy are available upon request by contacting [email protected].

8.4 Contact Details. If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which dg66 handles your personal data, please contact the dg66 Data Privacy team using the details below:

• Email: [email protected] (subject line: "Privacy Policy Enquiry")
• Live Chat: 24/7 via your dg66 account dashboard
• Wh atsApp: +880 1700-000000
• Support Hours: 24/7 — Bangladesh Standard Time (UTC+6)

8.5 Governing Language. This Privacy Policy is written in English. In the event of any conflict between an English version and any translated version of this policy, the English version shall prevail.